Frequently Asked Questions

1. What types of home decor products do you offer?

We offer a wide range of home decor items including ceramic vases, wall art, lighting, rugs, and unique furniture pieces that blend style and functionality.

2. Do you offer international shipping?

Currently, we only ship within the UAE, but we are working on expanding our shipping options in the near future.

3. What is your return policy?

We offer a 14-day return policy on all unused and undamaged products. Please ensure the items are in their original packaging when returning them.

4. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping within the UAE usually takes 3-5 business days.

5. What payment methods do you accept?

We accept Visa, Mastercard, and various online payment gateways including PayPal and Apple Pay. Cash on delivery is also available within the UAE.

6. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number that you can use to monitor the status of your delivery.

7. Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placing them. After that, we begin processing the shipment and modifications may no longer be possible.

8. How can I contact customer support?

You can reach our customer support team via email at info@itzacart.com or through our contact form on the website. Our team is available from 9 AM to 6 PM (UAE time), Monday through Friday.